Dealing with Difficult People

Difficult people can be a real pain to work with.  But they don’t have to be.

Dealing with Difficult People, by Roy Lilley will help you navigate the bullies, nitpickers, manipulators, and complainers who drive you crazy at work.  By understanding the motives and individual behaviors of difficult people, you can learn to manage aggression and remain the better person.

Lilley is a writer, broadcaster, and commentator on health and social issues who regularly contributes to newspapers, management magazines, and television programs in the UK.

Our summary of the third edition of Lilley’s best-selling book provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, beat bullies at their own game, and handle difficult bosses.

As you’ll discover, there is actually no such thing as a difficult person.  There are just people you need to learn how to deal with.  Once you have the key, you can unlock them, influence them, and get them working for you.