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FAQ
Below you will find answers to the most frequently asked questions. Please feel free to contact us if you don't see what you're looking for.
Subscription Fulfillment:
- I subscribed for 1 year, how many issues should I receive?
- You will receive a total of 12 issues (once a month)
- I just subscribed to Trends Magazine. How long before I receive my first issue?
- If you subscribed online, you will receive links to your first Online issue along with your confirmation email.
- If your subscription includes CDs, these will arrive in the mail within 3 weeks from the time the order was placed.
- When will I receive my Bonus Material?
- All bonus material can be found in your Online Library.
Account Update:
- When does my subscription to Trends Magazine expire?
- To check the status of your subscription, please go to My Account.
- How do I update my shipping/billing address?
- To check the status of your subscription, please go to My Account.
- How do I change password?
- To check the status of your subscription, please go to My Account.
Monthly issues:
- I downloaded the PDF/MP3 files but cannot open them, what should I do?
- In order to open PDF files, you must have Adobe Acrobat Reader installed on your computer. To download the free version of the program, please go to www.acrobat.com.
- In order to open MP3 files, you must have MP3 compatible software applications such as Windows Media Player, WinAmp, iTunes.
- If your subscription includes CDs and you did not receive your latest CD issue of Trends Magazine, please send us an email and we will resend it.
Enable "Session Cookies":
In order to access trends-magazine.com, you must allow your browser or firewall to accept session cookies.
How to add trends-magazine.com to your list of allowed "Session Cookies" in Internet Explorer:
- In Internet Explorer, click Internet Options on the Tools menu.
- On the Privacy tab, make sure the slider is not set to Block All Cookies.
- Click on Sites button.
- Type audiotech.com in the Address of Website and click on Allow. Repeat this step to add trends-magazine.com.
- Hit OK to close window.
- Hit OK once again to close the Internet Options window.
- Restart Internet Explorer by closing all browser windows.
How to add trends-magazine.com to your list of allowed "Session Cookies" in Firefox:
- In Firefox, click Options in the Tools menu.
- On the Privacy tab, select Cookies tab then click on the Exceptions button.
- Once a new window opens, type audiotech.com in the Address of Website field and hit Allow for Sessions. Repeat this step and add trends-magazine.com.
- Click OK to exit the Options window.
- Restart Firefox by closing all browser windows.
How to add trends-magazine.com to your list of allowed "Session Cookies" in Zone Alarm/Pro:
- In Zone Alarm, select Privacy tab and then select Site List. Look for www.trends-magazine.com in the list of sites.
- If www.trends-magazine.com is listed:
- Highlight www.trends-magazine.com and click on Options button.
- In the Cookies tab, UNCHECK Block Session Cookies and UNCHECK Block 3rd Party Cookies.
- Click OK to close the window.
- If www.trends-magazine.com is NOT listed:
- Click on Add button, type www.trends-magazine.com in the URL field and click OK to close the window.
- Highlight www.trends-magazine.com and click on Options button.
- In the Cookies tab, UNCHECK Block Session Cookies and UNCHECK Block 3rd Party Cookies.
- Click OK to close the window.
- Close Zone Alarm window.
- Restart your browser by closing all browser windows.
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AudioTech, Inc. - 1314 Kensington Road #4953 - Oak Brook, IL 60522-7150
Tel: 800-776-1910 - Fax: 630-734-0600