Heads Up:How to Anticipate Business Surprises and Seize Opportunities First

Managers strive to avoid surprises, yet they keep occurring with unprecedented frequency -- and sometimes with devastating consequences. Surprises happen even though modern managers regularly get buried in information. In business, the unpleasant surprises range from product launch disasters -- to missed opportunities -- to serious revenue shortfalls. Why are there so many surprises? In Heads Up, Kenneth McGee demonstrates that the problem isn‘t flawed management. Instead, it reflects a flawed business culture -- one that attempts to make today‘s crucial decisions with yesterday‘s outdated information. McGee is a group vice president and research fellow at Gartner, Inc. Heads Up is based on five years of proprietary research by Gartner. This summary shows how managers can break the pattern of constant surprises followed by panicked responses. You‘ll learn how you can identify the data you need in real time, so that you can respond quickly and effectively at the right time. This will give you the ability to avoid disasters and seize opportunities -- before it‘s too late.